Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
How much will I pay?
Our hourly rates include the cleaners wage and the agency fee. Rates vary depending on the area you’re in and the number of hours you require each week – the more you have the cheaper it gets! If you want a free quote all we’ll need is the approximate number of hours you need and your postcode.
How do you vet the cleaners?
We first carry out a telephone interview. If the applicant seems suitable we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with references do we accept them onto our database. We then monitor every cleaner thoroughly for the whole time they are with us.
Do I meet my cleaner before the first clean?
Of course! We know the cleaner will be in your home and that personalities are often as important as cleaning standards. Once we choose a cleaner for you, we’ll arrange for them to come along and meet you so that you can approve our choice and discuss the cleaning tasks you require. It’s important that your cleaner is someone you like so there’s no need to agree to the first person we send you. Once you’re satisfied that we’ve sent the right person for you, you can then mutually arrange a regular clean day and time.
What if my cleaner can't make it, or is sick?
Just give us a call and we will provide you with a cleaner to cover.
Will I have to be at home when my cleaner cleans?
No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.
Do I have to supply cleaning materials?
Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the substances used in their homes. Please be aware that due to health and safety bleach is a banned substance.
Can I change my cleaner if I am not happy?
Yes, of course, we have a large and varied cleaner base and we’d be happy to assign you someone different if you are unhappy for any reason. Just give us a call.
Do you have insurance cover?
Yes, including £1,000,000 public liability insurance. In line with all other insurance policies, there is a £250.00 excess with all claims.